Reference

How cc9lagi Handles Your Personal Information

When you open an account and deposit via Touch 'n Go eWallet, Boost, or GrabPay, you share certain details with us.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay transactions coveredYour access and deletion rights clearly statedContact path always available

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HOW WE PROTECT IT

Data Handling, Cookies, Retention and Security

We apply layered security across every data point we hold — from your login credentials to your GrabPay transaction references. Here is how each area works in practice, so you know the exact steps taken on your behalf.

Account Security

Passwords are stored as one-way hashes — we cannot read them, only verify them. Login attempts from unrecognised devices trigger an OTP check to your registered number before access is granted.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most use. You can disable non-essential cookies in your browser settings without losing account functionality.

Data Retention

Account data is kept for as long as your account remains active. If you close your account, we retain the minimum records required for compliance purposes, then delete the rest on a rolling schedule.

Payment Data Handling

Touch 'n Go eWallet, Boost, and GrabPay transactions are processed via encrypted channels. We store only the reference ID and amount — your wallet PIN and linked bank details never pass through our servers.

What We Collect and Why It Matters

cc9lagi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal data in two situations: when you register an account, and when you carry out a transaction. Registration data includes your name, contact number, and email address — the minimum needed to verify your identity and send account alerts. Transaction data covers payment references

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generated when you fund your account through Touch 'n Go eWallet, Boost, or GrabPay; we store the reference and amount, not your full wallet credentials. We also collect device and session data — browser type, operating system, IP address region — to detect unusual login attempts
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and keep your account from being accessed by someone else. Usage data such as pages visited and session length helps us improve the platform for Malaysia accounts specifically. We do not sell your personal data to third parties. Sharing happens only with payment processors who facilitate
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your Touch 'n Go eWallet, Boost, or GrabPay transaction, and with service providers bound by the same data-protection obligations we follow. Access to this platform depends on local law and is available only where local law permits. If you are accessing from Kuching or anywhere else
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in Malaysia, the same data terms apply consistently across all regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review what data we hold, ask for a correction, or request deletion, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record and respond without delay.

Live Chat Start a live chat session from any page on cc9lagi. Identify your request as a privacy query and our team will route it to the right person.

Email Support Send your privacy request to our support email. Include your full name and the email tied to your account so we can verify and action it promptly.

Account Help Centre Log into your account, head to the Help section, and submit a data request ticket. You can track the status of your request from the same screen.

Common Questions About Your Privacy Rights

These are the questions we receive most often about data, account privacy, and how to exercise your rights on cc9lagi. Each answer is specific to how we actually operate — not a copy-paste from a generic template.

Yes. Submit a data access request through live chat or our support email with your registered account email. We will compile and send you a summary of the data we hold within a reasonable timeframe.

Only with payment processors required to handle your Touch 'n Go eWallet, Boost, or GrabPay transactions. Those processors are contractually bound to use your data only for the payment purpose — nothing beyond that.

Contact us via live chat or the account Help Centre. Once we verify your identity, we will delete your personal data, retaining only what we are legally required to keep for a defined compliance period.

Inactive accounts retain data for a period aligned with compliance requirements. After that window closes, personal details are removed from active systems. You can request early deletion by contacting our support team directly.

Only if you have opted in. You can withdraw marketing consent at any time through your account notification settings. Transactional messages — like deposit confirmations — are sent regardless, as they relate to your account activity.

No. We store only the transaction reference ID and amount. Your wallet credentials, PIN, and linked bank details are processed entirely by the respective payment provider and never reach our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appcc9lagi App InfoFAQ

How cc9lagi Handles Your Personal Information

Data Handling, Cookies, Retention and Security

Account Security

Cookies and Tracking

Data Retention

Payment Data Handling

How to Contact Us About Your Data

Common Questions About Your Privacy Rights

01 Can I see all the personal data cc9lagi holds about me?

02 Does cc9lagi share my data with third parties outside Malaysia?

03 How do I request deletion of my account data?

04 What happens to my data if I stop using my account?

05 Does cc9lagi use my data to send marketing messages?

06 Are my GrabPay or Boost wallet details stored on cc9lagi servers?

Privacy Policy

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